Retailers have had an idea of the future of their industry for a while now, but with the sudden rise of digital commerce in March 2020, this future became a reality. This shift, along with economic difficulties and the emergence of value-driven shoppers, presents challenges for retailers looking to increase sales, reduce costs, and improve customer loyalty. Succeeding in this constantly changing market requires flexibility and innovative technology.
MWGrid enables retailers to overcome these challenges with its innovative solutions and expertise. The company helps retailers create a unified and unique customer experience through best-in-class retail practices and a flexible and transparent supply chain. Industry specialists work with retailers to combine the best of traditional brick-and-mortar experiences with the efficiency of digital solutions.
MWGrid provides solutions to: Enhance customer recognition by utilizing MWGrid's expertise in network infrastructure for video, cellular, and wifi to create location-based personalized marketing and an improved checkout experience Optimize store display and layout through AI powered by MWGrid's video heat-mapping data analytics Create a highly personalized shopping experience for customers by utilizing data across all platforms Equip store associates with omnichannel order, inventory, and customer information to enhance customer engagement at the moment of purchase
Customer Use Case
Customer Challenge A high-end department store sought to create a unique and engaging customer experience in their brick-and-mortar stores while minimizing capital expenses.
How MWGrid helped Working closely with the retailer, MWGrid transformed the shopping experience by designing and constructing a network infrastructure that integrated various inventory systems, allowing store associates to better respond to customers' needs.
Outcomes Achieved
A modernized shopping experience with integrated technology, allowing customers to request products from their personal shopping area, stay in touch with their personal shopper, and have items delivered to their home if not available in-store Improved end-user experience visibility, allowing the retailer to prioritize their customers Added value to customer interactions by providing personalized, context-specific information
MWGrid also provides solutions to: Simulate and understand supply chain events using a simulation model based on real data to create action plans and forecasts Remove data silos across the supply chain to provide a unified view Accurately anticipate demand and streamline forecasting with AI for IT Operations (AIOps) Ensure security through a zero-trust approach and automated security policies between endpoints Achieve real-time inventory management using IOT for asset tracking and providing inventory visibility to associates and managers Optimize delivery and usability time by leveraging real-time data and location tracking, automating inbound and outbound procedures.
Customer use case
Customer challenge A furniture company faced a surge in bandwidth requirements as they expanded their supply chain and sought to reduce costs while improving application performance and availability in stores and distribution centers.
How MWGrid helped MWGrid used a combination of services and partner solutions to help the customer achieve the following: modernizing their network infrastructure to integrate inventory management, improve communication between stores, and manage their network for more telephony in the cloud.
Outcomes achieved
A modernized network infrastructure with better integration of inventory management and communication between stores and end users Improved visibility of end-user experience post-transformation Reduced network operational costs by nearly 40% while increasing overall bandwidth and connectivity Assured 24/7 uptime and access to services Capacity to take advantage of emerging technology
MWGrid can help you: Enhance speed and consistency in delivering a seamless omnichannel experience with MWGrid's data lake and automation library Build a virtual reality shopping experience in the metaverse that simulates an in-store experience with 24/7 availability and no transactional labor costs Benefit from a single view into your IT infrastructure across multiple platforms, including Microsoft Azure, Google Cloud, SAP, Oracle and Amazon Web Services, with MWGrid's hybrid cloud orchestration services that optimize utilization between clouds, datacenters, and the network edge Anticipate and resolve IT issues proactively with predictive machine learning, ensuring that potential problems are automatically addressed before they impact operations.
